Política de Privacidade

Last updated: July 2026

Casa Rietsch respects your privacy and is committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679).

1. Data Controller

Casa Rietsch

Rua Tomaz Ribeiro nº 234

4450-294 Matosinhos

E-mail: geral@casarietsch.com

If you have any questions regarding this Privacy Policy or the processing of your personal data, you may contact us using the email address provided above.

2. Personal Data We Collect

We may collect the following categories of personal data:

  • Name

  • Email address

  • Phone number

  • Booking details (stay dates, number of guests, preferences)

  • Payment information (processed by our payment partners; we do not store full credit/debit card details)

  • IP address and technical device details

  • Browsing data gathered through cookies and similar technologies

3. Purposes of Processing

We process your personal data for the following purposes:

  • Managing and confirming bookings

  • Communicating with you before, during, and after your stay

  • Complying with legal and tax obligations

  • Improving the performance and security of our website

  • Analyzing website usage to enhance our services

  • Presenting personalized offers and promotional campaigns, strictly with your consent

4. Legal Basis

We process your data based on the following legal grounds provided under the GDPR:

  • Execution of a contract: managing your reservation

  • Compliance with legal obligations: tax and accounting requirements

  • Legitimate interest: ensuring security, fraud prevention, and service improvement

  • Consent: when required, particularly for personalized advertising

Whenever processing relies on your consent, you have the right to withdraw it at any time.

5. Data Sharing

Your data may be shared with third-party service providers who assist us in managing our business, including:

  • Cloudbeds: booking management system

  • Google: Google Analytics and Google Ads

  • CookieYes: cookie consent management

  • Payment Service Providers

  • Hosting & IT Infrastructure Providers

All partners process data in compliance with GDPR and strictly to the extent necessary to deliver their services.

6. Personalized Advertising

Subject to your explicit consent, we may use your email address to display personalized ads across advertising platforms, including Google.

This consent is entirely voluntary and can be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with applicable legal obligations.

8. Your Rights

Under the GDPR, you have the right to:

  • Access your personal data

  • Request rectification of inaccurate data

  • Request erasure (“right to be forgotten”), where applicable

  • Restrict the processing of your data

  • Object to data processing

  • Request data portability

  • Withdraw consent at any time where processing is consent-based

To exercise any of these rights, please contact us at geral@casarietsch.com.

9. Cookies

Our website uses cookies to ensure proper operation, analyze traffic, and—with your permission—personalize content and ads.

You can manage or modify your cookie preferences at any time through the cookie settings on our website.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect legal or operational changes. The most up-to-date version will always be accessible on this page.